FAQ & Contact

Frequently Asked Questions

General Questions

Yes. All the fabric is used, but in a very good quality.
We carefully select the fabric and choose the ones that are in best condition. In very rare cases we collect fabric that has never been used and this is caused by wrong production.

Always follow the washing and ironing instructions on the care label. If you wish to lengthen the live of your product, we recommend that you wash it less. Instead of washing it you can hang dry it in fresh air. This is a more sustainable way of cleaning your clothes.

We only accept payment by card and we process your payment via stripe.

In order to return a product it must be unused and in same condition as you received it. You must send it back in the same package as you received it in and make sure you write the correct return address on. It is your responsibility that the package remains safe during the return shipping.

Contact

If you have any questions, applause, complaints, advice or good ideas please don’t hesitate to reach out. We welcome it all. Please use the address below if you wish to get in contact. We will answer you asap.

contact@hjeltbrand.com